Ideal Data, Inc. provides a variety of Tele-messaging services, customized to meet the specific needs of each individual client. We combine advanced technology with highly skilled, well-trained operators to provide a personal and professional representation of you and your company to each and every caller.

We constantly strive to bring the highest quality service to our customers by combining the most advanced communications technology with friendly and articulate telephone operators.

24 Hour availability:

Operators are available 24 hours a day, 7 days a week to answer incoming calls. Clients utilize the call-forwarding feature to direct their main telephone line(s) after hours, on weekends or whenever office personnel are not available to answer their line(s) directly.

Computerized Dispatching Procedures:

All of your telephone and pager numbers, along with your dispatching procedures are pre-programmed in our computer. Our computerized dispatch program speed-dial the correct number and the computer Automatically notifies us to take the next dispatch step if the on-call person does not respond within the specified time period. This program insures emergency calls are Dispatched to the right person in a timely manner.

Professional Operators:

Our operators are trained professionals. Each Operator has been through an extensive pre-screening process and comprehensive training program prior to handling any calls. On-going training and management supervision ensure your callers will always be dealing with intelligent and articulate representatives to your company.

Quality Assurance:

Designed members of our team silently monitor incoming calls for accuracy, courtesy, and adherence to call(s) handling procedures. Immediate feedback is provided to the operator to reinforce excellent performance or rectify call handling issues.

Personalized Service:

Your calls are answered with a personalized answer phrase for your company. Our operators will execute your instructions in a friendly and accurate manner.

Flexibility:

Our customer service support team is available to make changes and updates to your account, either temporarily or on a permanent basis. Last minute updates to on-call personnel are easy and accurate.

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